Born in the Kerry Gaeltacht. Caring across Ireland.

Each client receives services that are planned, delivered and evaluated in partnership with them and/or their representative.

• Every client’s needs are assessed before home care is offered, to understand the complexity of their needs.
• Our holistic assessment covers physical and mental health, daily living activities, social interests, religious and cultural needs, family and circle of support, and risks.
• Each client and/or their representative helps develop a care plan based on their assessed needs.
• Care plans are reviewed quarterly — or sooner if needs change, if the client asks, or if a professional such as a GP or psychiatrist requests it.
• Every client receives care with warmth and compassion from staff who understand and are sensitive to their needs.

Each client receives the information they need to make choices, and has the right to be consulted and respected.

• Information is given in an appropriate format so clients can make informed choices and understand their rights.
• Each client’s right to confidentiality and privacy is respected at all times.
• Each client’s individuality and independence is supported and encouraged.
• Clients have the right to an independent advocate of their choosing — and we’ll help them access one.
• Every client is told how to make a complaint, and feedback is handled in confidence, fairly and promptly.

We take a zero-tolerance approach to abuse and protect every client from abuse in any form.

• Staff are trained in the HSE Safeguarding Vulnerable Persons at Risk of Abuse National Policy and Procedures.
• Staff understand their role in recognising and protecting clients from abuse, and know our local policy and procedure.
• Safeguarding training is renewed at least every two years.
• Care is provided so that each client feels safe, and all staff follow our safeguarding, safety and welfare policies.

Our management is based on continuous improvement in service planning and delivery.

• We adhere to regulatory requirements, legislation and professional standards.
• We have a clear management structure and clear lines of responsibility.
• Policies and procedures are reviewed at least annually, and as needed.
• We actively pursue quality and have a quality improvement plan in place.

Skilled, trained and supported staff deliver a safe and supportive care service.

• Every caregiver has a face-to-face interview, and relevant documentation is obtained before they start.
• Garda vetting is completed before employment begins.
• Each staff member completes an induction programme, with continuous training and development throughout their employment.
• Staff receive supervision three times a year and an annual appraisal. Personnel files are stored securely and confidentially.